Returns | Monae Beauty Co.
At Monae Beauty Co., your satisfaction is our priority! We are committed to providing high-quality, innovative beauty products that you’ll love. Due to the nature of our products and for health and safety reasons, we do not accept returns or exchanges. We understand that this may be disappointing, and we are here to ensure your shopping experience is as smooth and enjoyable as possible.
Why We Do Not Accept Returns or Exchanges
Because our cosmetics are personal care items, once they leave our facility, we cannot guarantee that they are free from contamination. In order to maintain the highest standards of hygiene and safety for all of our customers, we are unable to accept any returns or exchanges.
Damaged or Defective Products
We take great care in packaging and shipping your order, but if your product arrives damaged or defective, we are more than happy to help! If this occurs, please reach out to us within 7 days of receiving your order at info@monaebeauty.co with the following information:
- Your order number
- Photos of the damaged or defective item(s)
Once we’ve received your email, we will work quickly to resolve the issue by offering a replacement or issuing store credit.
Incorrect Orders
If you receive an incorrect item in your order, please contact us within 7 days of delivery at info@monaebeauty.co. We will correct the issue and ensure you receive the correct product as soon as possible.
Need Assistance?
We understand that purchasing beauty products online can sometimes be tricky, which is why our customer service team is here to help! If you have any questions about a product or need assistance before making a purchase, don’t hesitate to reach out at info@monaebeauty.co.
We truly appreciate your understanding and your support of Monae Beauty Co. Our mission is to deliver products that empower you, and we are dedicated to ensuring you have a positive experience with our brand.
Thank you for being part of the Monae Beauty Co. community!